Catalyst CSM Solution

Michael Horsley
Michael Horsley Member Posts: 1 Navigator
edited November 2021 in CS Technology
Dear GGR Community,

Interested to hear from those in the group that have experience of using Catalyst as a CSM Solution.
  • Ease of Use
  • How the implementation went
  • How do you find managing health/adoption/renewal sentiment in the platform
  • Effort from CSM's to update with key data
  • How has it helped productivity as you scale and grow the customer base
  • Strength of reporting capabilities.