Catalyst CSM Solution

Michael Horsley

Dear GGR Community,

Interested to hear from those in the group that have experience of using Catalyst as a CSM Solution.

• Ease of Use
• How the implementation went
• How do you find managing health/adoption/renewal sentiment in the platform
• Effort from CSM's to update with key data
• How has it helped productivity as you scale and grow the customer base
• Strength of reporting capabilities.

Thanks,