One very successful high-level top-down approach I've been a leader within:
1. Clearly defined, succinct (3-5), numbers for overall company goals.2. Deconstruct the overall company goals into metrics owned and contributions #/% by the Revenue Teams (Sales, CS, Marketing).3. Revenue Team Leaders reverse engineer their Teams' metrics down to Groups, Sub-Teams, and then, ICs.4. All orgs, teams, and ICs measured and % bonus/commission/variable on the 3-5 overall company goals, as well as, their individual KPIs.
Why it works:
Transparency, alignment up-down, all teams focused on the same top metrics, ownership from C-Suite to ICs.
MarketSource, Inc.
Top 25 CS Influencer, 2021-------------------------------------------------------------------------Original Message:Sent: 12-09-2021 12:31From: Jeff BreunsbachSubject: KPIs across the organizationJust pulling in a question from CS Leadership Office Hours today...How are you working with the organization to set KPIs/Goals that become more cross-functional?@Jake Mesaritis