CS 2022 new year's resolutions?

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Christian Jakenfelds
Christian Jakenfelds Member Posts: 5 Seeker
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Hi All, 


One of my new year resolutions is to be more engaged in the GGR community so I can continue to learn what people are facing daily in CS. 


What have you personally set as your CS new year's resolution? 


Best, Christian 

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  • Stewart Stokes
    Stewart Stokes Member Posts: 17 Thought Leader
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    edited January 2022
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    Hi!  I am starting a new role as the first Customer Success Manager at an early-stage radar satellite company.  My new year's resolution is to expand my digital CS network.  Unlike in prior roles, I won't have other CS colleagues for banter/discussion/crazy idea sessions.  So, joining a few different communities (including this one).  Looking forward to a great 2022!
  • Ashna Patel
    Ashna Patel Member Posts: 13 Thought Leader
    edited January 2022
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    Hi Christian, 

    You won't believe but this is also one of the things I have on my resolution this year. 

    When I initially started engaging on Linkedin & other platforms, GGR office hours helped me tremendously not only networking but helping me focus on trending CS topics, learning from leaders & sharing my thought leadership as well. 

    I have been feeling bad not being able to do a whole lot of that lately but I am looking forward to continuing that in 2022 & engaging a lot more here than ever before. 

    Other than that, I am looking to focus on- 

    Balance, Consistency & Growth this year. 

    Best,
    Ashna 

  • Anita Toth
    Anita Toth Member Posts: 246 Expert
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    edited January 2022
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    Love this new year's resolution @Christian Jakenfelds. ?

    With your experience and knowledge, the GGR community will certainly benefit.


    My personal CS resolution is to push some boundaries and talk about things that are not very popular/might be a bit uncomfortable but that ultimately lead to positive change and growth for both CS and for customers.


    Lofty (and scary!) resolution but I'm committed to it. 

  • Guy Galon
    Guy Galon Member Posts: 27 Expert
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    edited January 2022
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    Hi Christian,
    Good luck in 2022. You joined a great community and you will be able to connect and learn from many professionals. I am sure you will obtain significant value. Welcome aboard.
    Guy
  • Effie Mansdorf
    Effie Mansdorf Member Posts: 76 Expert
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    edited January 2022
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    Loving your approach Anita! I see that folks ( including me) are happy to post content on what to do and things that work. However the fails, the stuff we screw up at, and approaches that don't work are less popular. However, this is where we learn from the most!

    looking forward to your new years resolution content!
  • Salley Wilde
    Salley Wilde Member Posts: 3 Seeker
    edited January 2022
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    Hi All,

    I just joined this community after finding you through a colleague. I look forward to learning from others on here. My resolution is about progress, motivation, growth, and balance.  
    Happy New Year
  • Derek Marley
    Derek Marley Member Posts: 4 Seeker
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    edited January 2022
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    Yes! I would love to participate in these convos.
  • Anita Toth
    Anita Toth Member Posts: 246 Expert
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    edited January 2022
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    Thanks so much @Effie Mansdorf. I'm excited and nervous about it. ?

    Love this new year's resolution @Christian Jakenfelds. ?

    With your experience and knowledge, the GGR community will certainly benefit.


    My personal CS resolution is to push some boundaries and talk about things that are not very popular/might be a bit uncomfortable but that ultimately lead to positive change and growth for both CS and for customers.


    Lofty (and scary!) resolution but I'm committed to it. 

    Hi All, 


    One of my new year resolutions is to be more engaged in the GGR community so I can continue to learn what people are facing daily in CS. 


    What have you personally set as your CS new year's resolution? 


    Best, Christian 

  • Effie Mansdorf
    Effie Mansdorf Member Posts: 76 Expert
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    edited January 2022
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    Took some inspiration from you and posted on LI on a recent mess up of mine and how I fixed it. I think it's a great approach - we're not all perfect ( even though LI makes it seem that way sometimes), and we can learn from each other.
  • Christian Jakenfelds
    Christian Jakenfelds Member Posts: 5 Seeker
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    edited January 2022
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    Sounds like good resolutions to have. Have you set any specific metrics?
  • Jeff Heckler
    Jeff Heckler Member, CS Leader Posts: 80 Expert
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    edited January 2022
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    My main goal and New Year's resolution is to meet up with @Christian Jakenfelds personally at an event, conference, or Italian cafe!
    Other than that, I'd look forward to:

    1. launching new CS engagements with my F500 clients
    2. continue to be a resource for the global CS community
    3. helping my organization and customers achieve their 2022 financial targets and budgets.

    2022 is going to be a great year of achievements!

  • Christian Jakenfelds
    Christian Jakenfelds Member Posts: 5 Seeker
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    edited January 2022
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  • Keishla Ceaser-Jones
    Keishla Ceaser-Jones Member Posts: 10 Contributor
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    edited January 2022
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    I agree with you, @Christian Jakenfelds. I want to set a more regular cadence for visiting this community. I always find it very helpful when I do. I also want to be a contributor and not just a taker!

    Keishla Ceaser-Jones

    Senior Director, Partner Success

    Digital Immersion Technologies, EAB

  • James Stuart
    James Stuart Member Posts: 27 Expert
    edited January 2022
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    Hi @Christian Jakenfelds

    For me I have 2. A personal and work. From a personal perspective like you, I want to become more active on GGR, Linkedin Etc and network more (More than happy to have a conversation with anyone on here if they would like)

    From a work perspective, I want to improve my investigation skills when it comes to my customer meetings. By this, I want to be able to obtain tangible data points from my customers e.g how many successes have they had from the platform