Metrics for self service, low ARPU SaaS?
![[Deleted User]](https://wa.vanillicon.com/v2/acf4e415ecf19a552750e101c5499491.svg)
[Deleted User]
Posts: 8 Contributor 
Hello community!
Can anyone share any resources or experience on best metrics to track the health of a SaaS company that has low ARPU and is 100% self service? (Eg. Users sign up on their own, like Mailchimp etc, not enterprise deals).
Also would love to know what "industry averages" are for each metric, for example, what's a range for cohort retention rate after x months?
We use ProfitWell and I would really appreciate some insights on how to read some of the reports if anyone is willing to connect for 15-30min call!
Tagged:
0
Categories
- All Categories
- 194 GGR Information
- 169 GGR Cafe
- 19 Welcome to the Community
- 6 Badge and Rank Program
- 195 Specialized Groups
- 27 Future Customer Success Professionals
- 807 CS Conversations
- 200 CS Conversations
- 34 CS Operations Conversations
- 273 CS Org Conversations
- 32 Industry Insights
- 197 Strategy & Planning
- 71 Customer Journey
- 715 Technology and Metrics
- 275 Digital CS (Engagement Programs)
- 203 CS Technology
- 237 Metrics & Analytics
- 17 Value Realization