Engagement Model/Process

Cassandra Calleja
Cassandra Calleja Member Posts: 1 Navigator
edited March 2022 in Metrics & Analytics
Hi There, 

We are currently revising our customer segmentation - Engagement Model/Process. Just wondering what types of offerings the community provide to tiered customers?



  • Brian Hansen
    Brian Hansen Member Posts: 75 Expert
    5 Insightfuls First Anniversary Name Dropper
    edited March 2022
    Cassandra - Might you be able to expand on your question? Others here may get it more clearly, but I'm not sure I exactly understand what you're going for? 

    We have segmented customers and different levels get a named CSM vs. having a pooled CSM model, the cadence of connecting with customers is different, and the type of engagement (i.e. EBRs) varies too. 

    That may be what you mean, and I can expand on that, if it's helpful, but I want to make sure I'm answering the right questions.