Salesforce Users - Time for a catch up?

Hey GGR team!

Our company is looking at moving to Salesforce as a holistic solution for Marketing, Sales, Support & Customer Success. We are currently using Hubspot and Helpscout (for reactive support) and are looking at a CS Tool, however, it sounds like we need to move to Salesforce to assist with our Sales & Marketing Hub - it would be an extra perk if we could have all customer, churn & prospect data in the one solution.


Does anyone use Salesforce for CS at the moment? Do you have any feedback? Or even any time for a quick chat about how it works for your team? Pro's & Con's?


We, unfortunately, have to move super fast on this process due to a current contract we're under, so am trying to gather as much information as I can in a short amount of time. Would appreciate any insights I can get 🙋‍♀️