From ARR to NRR

nipunmohanty · 2022-06-22T05:31:31+00:00

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Updated Apr 1, 2025 by Heather Wendt

We recently changed the KRA for the CSMs from ARR to NRR.

What trainings & changes should we be looking at to prepare the team and get them ready to deliver results?

I also want to get an idea of how many organizations are tracking NRR as target for CSMs.