Support health score
Navigator 
Hello all!
I lead success, support and services - all important post imp pillars of our business. I have noticed our health scores are not fullly capturing "support health" of our clients. For example, a customer has high usage, engagement, etc. but 50% of the engagement is on support tickets.
Anyone have any thoughts on a support health score? I am thinking of a multi-variable score like the success score, which can feed into my success health score. But also, be compared as a metric on its own.
I have some ideas, but wonder if anyone has done this yet? And if using ChurnZero/SF even better.
I lead success, support and services - all important post imp pillars of our business. I have noticed our health scores are not fullly capturing "support health" of our clients. For example, a customer has high usage, engagement, etc. but 50% of the engagement is on support tickets.
Anyone have any thoughts on a support health score? I am thinking of a multi-variable score like the success score, which can feed into my success health score. But also, be compared as a metric on its own.
I have some ideas, but wonder if anyone has done this yet? And if using ChurnZero/SF even better.