Scaling Customer Success On a Budget
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Any advice on handling scaling CS requirements in terms of team and tools?
We are a Fintech providing offline and online payment solutions to business owners, but our core focus at the moment remains offline payments (POS, QR Pay and bank transfers).
Some of the core CS activities right now include:
- POS usage follow ups
- Bank transfer usage follow ups
- Sign Up conversion follow ups
- POS distribution, delivery and activation
- Account Upgrade Assistance
With a team of 5 (including me), how do you suggest we handling scaling?
We are a Fintech providing offline and online payment solutions to business owners, but our core focus at the moment remains offline payments (POS, QR Pay and bank transfers).
Some of the core CS activities right now include:
- POS usage follow ups
- Bank transfer usage follow ups
- Sign Up conversion follow ups
- POS distribution, delivery and activation
- Account Upgrade Assistance
With a team of 5 (including me), how do you suggest we handling scaling?