When clients are dark or "ghosting" vendors

User: "Bertil Weil"
Updated by Heather Wendt
Hi all,

I'm interested in hearing the thoughts and wisdom of this group around dark or "ghosted" customers.

Despite many improvements to customer engagement, we continue to have strategic customers who ghost us for one reason or another.

I welcome your insights on how do you re-engage these customers? I would love to connect and discuss best practices, processes, win-stories and/or playbooks.

Thanks in advance,

Bertil

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