What are typical upsell commission plans you've seen?

User: "Kathryn Moore"
Thought Leader
Updated by Heather Wendt

Hi all! For CS team members who have the ability to upsell/upgrade customers, what is the commission payout you have or that you've seen? 

Ours has always been pretty generous and we want to make sure we're aligned with best practices. For instance, I've seen some folks talk about commission based on the effort it takes to close (e.g. lower % for additional users versus a new module/widget).

For background, our team receives a base salary plus a 20% bonus based on CS KPIs plus upsell commission. Our ACV for upsells is under $2,000.

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