Getting customers technical help that doesn't fall under Support (break/fix) or PS (pay for help)

Hey!

I am helping build out our Digital CS at my company. An issue we see time to time on lower-tier customers is they don't have money to buy PS to help build/enable something and it's not a break/fix issue that Support can help with.

What are resources and material you have in place besides product training that help teach customers how to build things own their own without hopping on a call to actually help them? For reference we are aiming at each Digital CS to have 80-100+ accounts and are not requiring these people to meet on calls with customers.

Thank you!