Alternative NPS and CSAT questions

User: "Effie Mansdorf"
Updated by Heather Wendt

I like to alter the standard CSAT question of "How satisfied are you with our product" and NPS of "How likely are you to recommend our brand".

For example, I have used "How satisfied have you been with the value from our product in the last 6 months?" for NPS - "How likely are you to see value in our product in the next 6 months".

What are other ways you have altered these standardized questions to be more effective?

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