What are your thoughts on measuring performance based on activities?
Thought Leader 
When you either have starting/inexperienced CSM's or an immature CS Department, you can't expect an NRR > 100% right off the bat.
What do you all think of measuring performance - maybe even compensating - based solely on activities and NOT on outcomes such as revenue, health score, or NPS?
If you have a positive experience with this. What are your best practices and which activities are most worth tracking?