Health Score element - Value to Your own company

User: "Ronald Krisak"
Updated by Heather Wendt
Does anyone have an element of your health score that measures the value to your own company -- either financially or non-financially?  I currently measure Bugs, Adoption, Usage, Support, Engagement, Financials, & CSM sentiment.  I want to add an element where I can score a customer's value back to my company -- looking at both the financial impact as well as something on the non-financial side.  Some of the other elements I measure will guide me towards that answer, but I wanted to see if anyone had an example of where they have this category broken out.  For example, if we had a leading customer in the automotive industry, by having them as a customer, it has huge value to us as we could call that out in future sales plays.  If someone measures things in their health score this way, I'd be interested to see how that works.

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