Outsourcing Basic Support/Front of House
Seeker 
Hi guys!
First time poster, so please tell me if this isn't relevant, but at FileInvite we have Support under CS and I'm trying to free my CS agents up as much as possible, from doing support, or front of house activities.
Therefore we are looking to outsource support for what we call tier 0.5 - basically anything that can be scripted or for setting appointments to our CS agents, and filling gaps so we have 24/7 coverage.
This is to empower our Tier 1 and above agents to be more productive and focus on escalations, and actually making customers Successful!
Has anyone got any recommendations for outsourced contact centers fit for these purposes? We ideally would like something that is pay for contact as we don't expect large volumes on them.
First time poster, so please tell me if this isn't relevant, but at FileInvite we have Support under CS and I'm trying to free my CS agents up as much as possible, from doing support, or front of house activities.
Therefore we are looking to outsource support for what we call tier 0.5 - basically anything that can be scripted or for setting appointments to our CS agents, and filling gaps so we have 24/7 coverage.
This is to empower our Tier 1 and above agents to be more productive and focus on escalations, and actually making customers Successful!
Has anyone got any recommendations for outsourced contact centers fit for these purposes? We ideally would like something that is pay for contact as we don't expect large volumes on them.