What do your customer post-mortems look like?

First, a confession - part of me gets excited when certain customers cancel. It's the most powerful data point we have to demonstrate risks and gaps that have yet to be closed. It's also an opportunity to get feedback with no agenda (although, a really good post-mortem CAN get them re-engaged!)

When a customer cancels, what are the best questions to ask them?







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Lauren Mecca
Boston, MA
LM Advisory
lauren@laurenmecca.com
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