Pooled CSM Model
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At Higher Logic we're deploying a pooled Customer Success model for certain customer segments. We're looking for inspiration on how to structure it.
Do you have a pooled CSM model? If so, how have you structured it to handle both outbound proactive activities and reactive "hand-raiser" requests as customers need it?
Also, how do you describe the program to your customers?
@Darcy Wodzinski
@Jeff Breunsbach
@Jennifer Kirkland
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Jay Nathan
Chief Customer Officer, Higher Logic
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Do you have a pooled CSM model? If so, how have you structured it to handle both outbound proactive activities and reactive "hand-raiser" requests as customers need it?
Also, how do you describe the program to your customers?
@Darcy Wodzinski
@Jeff Breunsbach
@Jennifer Kirkland
------------------------------
Jay Nathan
Chief Customer Officer, Higher Logic
------------------------------