Introducing CS as a new way of working to customer

Hi all,

Happy Friday!  

I was wondering if any of you have an oppinion and/or experience with presenting Customer Success as a new way of working to customers.
I am doing a webinar with a customer and the primary focus will be:

• people(introduction to a new team),
• aligning on work processes
• technology (news and cases studies).

Any ideas on how I encapsulate the above in "Customer Success as a new way of working?" 

Best 

Julie