Customer Experience and Customer Success

While they have their unique functions, you can't have one without the other. How are you supposed to have a long-term partnership with a client is they continually have negative experiences with your tech support team or are getting spammed with marketing emails from your company? How is your company brand supposed to be perceived well if you don't have a passionate CS team in place to ensure the ongoing success of your clients?
So, here's my official take: Your clients need to have a great ongoing experience in order to be successful. CS and CX not only go hand in hand but are basically the same thing.
Am I missing something? I would love to hear your thoughts!
Cheers
Jared Orr
Customer Success Whisperer