The Future of Customer Success for Startups
Expert 
Hi GGR family,
I've been reading The Startup's Guide to Customer Success by Jennifer Chiang (great read! link below) and it's got me thinking a lot about the CS and Startup relationship.
It's no question that SaaS startups need to adopt a customer-centric mindset as early as possible and I think more software entrepreneurs are realizing this. But I feel there is still a long way to go before Customer Success becomes more common in the SaaS software space.
Given the events of 2020 and the strides CS has made in recent years, have you seen any trends among startups regarding CS and an early adoption of it?
Are there any SaaS startup owners in this community that have some insights?
https://www.amazon.com/Startups-Guide-Customer-Success-Champion-ebook/dp/B07NDR49NF/ref=sr_1_2?crid=1CNG5M90QDXR0&dchild=1&keywords=the+startup+guide+to+customer+success&qid=1609947042&sprefix=a+startups+guide+to+cust,aps,245&sr=8-2
I've been reading The Startup's Guide to Customer Success by Jennifer Chiang (great read! link below) and it's got me thinking a lot about the CS and Startup relationship.
It's no question that SaaS startups need to adopt a customer-centric mindset as early as possible and I think more software entrepreneurs are realizing this. But I feel there is still a long way to go before Customer Success becomes more common in the SaaS software space.
Given the events of 2020 and the strides CS has made in recent years, have you seen any trends among startups regarding CS and an early adoption of it?
Are there any SaaS startup owners in this community that have some insights?
https://www.amazon.com/Startups-Guide-Customer-Success-Champion-ebook/dp/B07NDR49NF/ref=sr_1_2?crid=1CNG5M90QDXR0&dchild=1&keywords=the+startup+guide+to+customer+success&qid=1609947042&sprefix=a+startups+guide+to+cust,aps,245&sr=8-2
Jared Orr
Customer Success Whisperer