Diversity and Inclusion in Customer Success
Contributor 
Hello community!
I am preparing a presentation on tactics and practical techniques in the D&I space that help Customer Success teams to be more rich and effective.
Do you have any good motion that you applied successfully and what advantage did it bring?
For example: hiring for diversity is bringing value to what we do, not only for an improved and richer team spirit, but also for our ability to understand and serve our customers better: not only ethnicity, education or industry awareness, but also going to personal traits (e.g. introverts vs extroverts, optimist vs realist), social status, new vs seasoned etc.
Do you have any good ideas, motions, implementations that worked?
Thanks!
I am preparing a presentation on tactics and practical techniques in the D&I space that help Customer Success teams to be more rich and effective.
Do you have any good motion that you applied successfully and what advantage did it bring?
For example: hiring for diversity is bringing value to what we do, not only for an improved and richer team spirit, but also for our ability to understand and serve our customers better: not only ethnicity, education or industry awareness, but also going to personal traits (e.g. introverts vs extroverts, optimist vs realist), social status, new vs seasoned etc.
Do you have any good ideas, motions, implementations that worked?
Thanks!