The most recent content from our members.
How long do you need to be an SDR before you can transition into Customer Success? A few days ago, I spoke with a friend who had 1+ year of work as an SDR at a SaaS company. Unfortunately, they got laid off and didn't believe their dreams of becoming Customer Success Managers would happen. I tried to reassure them they…
Now that we are 2 years into COVID, I'm really curious about what has become non-negotiable for growing teams when it comes to staying connected with teammates and coworkers. We often talk about the CS tools used to serve customers, but what are you using that approximates casual conversations and 'watercooler' chat that…
We’ve probably all had the experience of calling a customer - scheduled or not - and feeling like they’d rather not be on the call. Or, you’ve probably been in the middle of a call and suddenly thought, “I don’t know why I’m in this call, and neither do they”. Needless to say, when a customer doesn’t know what they’re…
So this is slightly off-topic, but it doesn't hurt to ask! I know some of you work for smaller companies (like me) and may have to wear a lot of hats and end up with some "kitchen sink" responsibilities. I have owned accessibility for the past five years, updating our VPAT, creating accessibility roadmaps, and working with…
Hi all, looking for recommendations for sourcing college level interns. We'd like to support those of diverse background. Any suggestions? Thank you!
Hey all, I spoke with a few others on linkedin and would love to start some conversation here around what tools are being used to promote family planning conversations. I work for a series C company and currently don't know any other women (based in US) who have gone out for maternity leave. I'll note that there have been…
Hi Everyone, Half-way through the week – what's left to get done before Friday? I wanted to address an issue that we have been alerted to. Yesterday, you may have received a private message that was spam. I want to thank everyone that reached out to me alerting me about the private message. I appreciate you taking the time…
Hello community! I am preparing a presentation on tactics and practical techniques in the D&I space that help Customer Success teams to be more rich and effective. Do you have any good motion that you applied successfully and what advantage did it bring? For example: hiring for diversity is bringing value to what we do,…
If there is such a thing as down time for you at this point in the year...LinkedIn Learning Diversity & Inclusion content is unlocked through 12/31! I'm personally most interested in this one on cultural sensitivity as one of the orgs I work with is fully remote and global, and so it takes extra intention to bridge gaps…
This week's Leadership Office Hours opened an ongoing conversation in this community about what we can do to make Customer Success and the broader tech community more divers, equitable and inclusive. @Emily Campos shared that a survey at her company produced surprising results when some respondents shared that they don't…
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