How long do you need to be an SDR before you can transition into Customer Success? A few days ago, I spoke with a friend who had 1+ year of work as an SDR at a SaaS company. Unfortunately, they got la…
Now that we are 2 years into COVID, I'm really curious about what has become non-negotiable for growing teams when it comes to staying connected with teammates and coworkers. We often talk about the C…
We’ve probably all had the experience of calling a customer - scheduled or not - and feeling like they’d rather not be on the call. Or, you’ve probably been in the middle of a call and suddenly though…
So this is slightly off-topic, but it doesn't hurt to ask! I know some of you work for smaller companies (like me) and may have to wear a lot of hats and end up with some "kitchen sink" responsibiliti…
Hey all, I spoke with a few others on linkedin and would love to start some conversation here around what tools are being used to promote family planning conversations. I work for a series C company a…
Hi Everyone, Half-way through the week – what's left to get done before Friday? I wanted to address an issue that we have been alerted to. Yesterday, you may have received a private message that was s…
Hello community! I am preparing a presentation on tactics and practical techniques in the D&I space that help Customer Success teams to be more rich and effective. Do you have any good motion that you…
If there is such a thing as down time for you at this point in the year...LinkedIn Learning Diversity & Inclusion content is unlocked through 12/31! I'm personally most interested in this one on cultu…
This week's Leadership Office Hours opened an ongoing conversation in this community about what we can do to make Customer Success and the broader tech community more divers, equitable and inclusive. …
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