How do you pitch the Value of Customer Success to your clients?
Seeker 
Hi all,
In my organization CS is still a new concept that is sometimes confused with Project Management.
Looking for ideas on how to pitch the importance of CS to new clients.
The onboarding and implementation are owned by the Service team at my company and the client does not see how CS is different than PM.
Can you help with any key differentiators that would help me sell the CS program to my clients?
Thanks for your feedback!
Ramona
In my organization CS is still a new concept that is sometimes confused with Project Management.
Looking for ideas on how to pitch the importance of CS to new clients.
The onboarding and implementation are owned by the Service team at my company and the client does not see how CS is different than PM.
Can you help with any key differentiators that would help me sell the CS program to my clients?
Thanks for your feedback!
Ramona