Anyone have experience having other CSM's come speak to your CSM team?
Contributor 
Hello,
Posting for the first time, I have been looking for ways to train my Customer Success Managers. One of our hypothesis is to tap into outside CSM's to come and speak to the team about their experience as CSM's. The goal would be to illustrate what "right" looks like from an outside perspective. I imagine these working much like a Lunch and Learn.
Does anyone have experience doing something like this?
AND/OR
Does anyone have anyone they would highly recommending tapping into their talent?
Thank you in advance.
Emily McIlwain
Posting for the first time, I have been looking for ways to train my Customer Success Managers. One of our hypothesis is to tap into outside CSM's to come and speak to the team about their experience as CSM's. The goal would be to illustrate what "right" looks like from an outside perspective. I imagine these working much like a Lunch and Learn.
Does anyone have experience doing something like this?
AND/OR
Does anyone have anyone they would highly recommending tapping into their talent?
Thank you in advance.
Emily McIlwain