Tracking Customer Feedback from Account Reviews, Business Reviews, and other conversations
Thought Leader 
Hi CS Community!
Do you have any tips on best ways to track customer feedback from account reviews and overall conversations?
I am currently conducting a ton of introductory calls and get a lot of feedback from customers on the platform. The comments range from what we do well, specifics on what could be done better, any integrations request and the list goes on. Eventually, I would love to compile the data and highlight to product or other teams on features that more than 1 customer is asking for. I would also love to share wins across multiple accounts and share it with the team and company. I would love to have a living breathing document where I can track all this internally. Yes, the goal would probably be getting that data in Salesforce or any other CS platform, but we are not there.
I appreciate any insights here. Has anyone built this type of spreadsheet that they can share?
Thank you all!
Anastasia
Do you have any tips on best ways to track customer feedback from account reviews and overall conversations?
I am currently conducting a ton of introductory calls and get a lot of feedback from customers on the platform. The comments range from what we do well, specifics on what could be done better, any integrations request and the list goes on. Eventually, I would love to compile the data and highlight to product or other teams on features that more than 1 customer is asking for. I would also love to share wins across multiple accounts and share it with the team and company. I would love to have a living breathing document where I can track all this internally. Yes, the goal would probably be getting that data in Salesforce or any other CS platform, but we are not there.
I appreciate any insights here. Has anyone built this type of spreadsheet that they can share?
Thank you all!
Anastasia