Variable cost models for Customer Onboarding

John Gatlin · 2021-05-03T17:04:00+00:00

Hello GGR Community. I lead our Customer Onboarding function. My team delivers implementation services to get our customers live and adopted on our products. Once a customer is adopted, they are transitioned to our Customer Success team. Like our Customer Success team, our onboarding team is a cost center rather than a…