There are a lot of generic metrics out there that most CS teams may or may not share, I am curious what are some of the more interesting takes you have shared in the past?
For me, a few stand out
Daily Active Users divided by Daily Case Count. I wanted to start tracking the ratio to see if things trended up or down over time.
Count of overall activity (as defined by how we have event tracking set up) divided by unique log-ins. This would give me a number that would show, on average, how many "actions" per user was occurring. At my old job, anything below a 1.0 was not great as that would suggest a lot of log-ins but not much in the form of site interaction