Monthly Renewals & Churn
Expert 
Hello All,
I did some searching on GGR but did not find any similar topics. I'm curious to know if you any of you have any recommendations on how to decrease churn for a segment of our Accounts that have a monthly auto-renewal in place. These Accounts do have a CSM assigned to them, however, we oftentimes end up doing firefighting to salvage renewals in these accounts every month rather than fight churn proactively.
We are currently at a very low churn rate, which is great, but I'd like tips on how to continue retaining these customers.
Thanks!!
I did some searching on GGR but did not find any similar topics. I'm curious to know if you any of you have any recommendations on how to decrease churn for a segment of our Accounts that have a monthly auto-renewal in place. These Accounts do have a CSM assigned to them, however, we oftentimes end up doing firefighting to salvage renewals in these accounts every month rather than fight churn proactively.
We are currently at a very low churn rate, which is great, but I'd like tips on how to continue retaining these customers.
Thanks!!