Early-Stage Customer Success Tips and Tricks

User: "Suzanne Rupe"
Updated by Heather Wendt
Hi Everyone,

I'm part of a small SaaS organization that is just now starting to develop a CS process. Being a team of one, I want to make sure that I set my organization (and future team members) up for success. What are some tips that you wish you knew when you and your team were first developing the Customer Success role at your organization? 

If anyone would be willing to spend a few minutes chatting then I would be extremely grateful!

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