How do you all manage/handle feature requests?
Seeker 
Hi everyone! This is my first question/discuss I create, so I'm very excited! ? I started my Customer Success Manager journey 3 months ago at a small startup and I'm loving it!!!
I'm finding that managing feature requests from my accounts is way different than during implementation projects, as they have a specific end date. I would love to hear different ways to deal with repeated feature requests conversations with customers, how do you track them and at what point it is proper to push more for them to be prioritized in the roadmap, mostly when the product/engineering teams have different priorities (new product rolling our soon, so that's the main priority).
I want to balance voicing the customer's needs/nice-to-have items and the resources/internal priorities.
Any ideas, experiences or suggestions would be appreciated! ? Thank you!!!
I'm finding that managing feature requests from my accounts is way different than during implementation projects, as they have a specific end date. I would love to hear different ways to deal with repeated feature requests conversations with customers, how do you track them and at what point it is proper to push more for them to be prioritized in the roadmap, mostly when the product/engineering teams have different priorities (new product rolling our soon, so that's the main priority).
I want to balance voicing the customer's needs/nice-to-have items and the resources/internal priorities.
Any ideas, experiences or suggestions would be appreciated! ? Thank you!!!