Account Transitions
Contributor 
Hi all,
I am in CS at a high-growth start-up that works with Fortune 500 clients and currently has a very high-touch CS model. Our CS team is growing as rapidly as our client is, which has led to needing some account transitions over the past year. Some of the transitions are needed because individuals that were in IC roles are now moving into people leader roles with less account management responsibility.
Does anyone have great positioning talk tracks when we need to make these transitions? I try to get them excited that we're growing as a company and are adding additional Client Strategy Managers so that they are best supported and so we can continue to provide the level of service that they've come to expect from us. That doesn't stop some protests though, which I can understand, especially when we made some account transitions ~6 months ago.
On a related/personal/selfish note, I need to make these transitions successful - as I continue to hire more direct reports, I need to shift my responsibilities from supporting accounts to supporting my reports.
Thanks in advance for your suggestions!
I am in CS at a high-growth start-up that works with Fortune 500 clients and currently has a very high-touch CS model. Our CS team is growing as rapidly as our client is, which has led to needing some account transitions over the past year. Some of the transitions are needed because individuals that were in IC roles are now moving into people leader roles with less account management responsibility.
Does anyone have great positioning talk tracks when we need to make these transitions? I try to get them excited that we're growing as a company and are adding additional Client Strategy Managers so that they are best supported and so we can continue to provide the level of service that they've come to expect from us. That doesn't stop some protests though, which I can understand, especially when we made some account transitions ~6 months ago.
On a related/personal/selfish note, I need to make these transitions successful - as I continue to hire more direct reports, I need to shift my responsibilities from supporting accounts to supporting my reports.
Thanks in advance for your suggestions!