CSAT

What surveys or assessments are you using for your Customer Success team (CSMs)?

Successful_lion 46 views 2 comments 0 points Most recent by Successful_lion April 3Metrics & Analytics
Seeking input on using CSAT to evaluate onboarding team as part of bonus

Laurie Barlev 140 views 5 comments 0 points Most recent by Jeffrey Kushmerek June 2022CS Org Conversations
Engagement & Working with brand new customers

Christian Baliko 27 views 3 comments 0 points Most recent by Steve Bernstein January 2022Customer Journey
Alternative NPS and CSAT questions

Effie Mansdorf 24 views 8 comments 0 points Most recent by Ed Powers July 2020Metrics & Analytics
Agent CSAT, Customer effort Score or both after a recent support interaction?

Tanuj Diwan 4 views 12 comments 0 points Most recent by Tanuj Diwan July 2020Metrics & Analytics
Who are decision makers & influencers in choosing a NPS, CSAT or a CS tool in your organization?

Tanuj Diwan 16 views 17 comments 0 points Most recent by Will Pagden July 2020CS Technology

Upcoming Events

May 16 CS Leadership Office Hours
Join us on Thursday at 1pm ET, May 16, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…
May 30 CS Leadership Office Hours
Join us on Thursday at 1pm ET, May 30, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…
June 13 CS Leadership Office Hours
Join us on Thursday at 1pm ET, June 13, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…
June 27 CS Leadership Office Hours
Join us on Thursday at 1pm ET, June 27, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…
July 11 CS Leadership Office Hours
Join us on Thursday at 1pm ET, July 11, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for…

CSAT

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