What do you use Customer Satisfaction Scores (CSAT) for?
Hi GGR Community
I’m new here and honestly just looking to learn. I come from a data science background and have been doing some really cool stuff with deep learning and CSAT. It’s been really cool experimenting with this data but I feel like I have a big gap in understanding what folks actually use CSAT for in their day to day.
I’ll give an example, I know you can use CSAT to help reduce churn but what does that actually look like? Is a rep reaching out to customers whenever a low CSAT is seen or is a company offering a promotion?
I’d love to hear from anyone who uses CSAT regularly on what they use it for as well as how it's used.
Also any case study examples or good read recommendations are very much appreciated!
The CS world has some of the most amazing data sources I’ve ever seen and I would love to learn more about it :)
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