Introductions!

User: "Carly Agar"
Carly Agar
Seeker

Welcome future Customer Success Professionals!! We're so excited you've decided to join our little corner of GGR here. If you've just joined us, use this thread to introduce yourself, share where you are in your journey to transitioning into Customer Success and what field you're transitioning from!

Are you:

Still exploring CS as a potential career path?

Currently applying to roles?

Interviewing for roles?

Let us know!

Comments

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1 - 14 of 141
    User: "Austin Hawk"
    Austin Hawk
    Newcomer
    Hi everyone!

    My name is Austin Hawk, and I'm exploring a career transition from education-I'm an assistant principal with a background in teaching-into the field of Customer Success. I haven't started applying for positions yet, but my goal is to start applying to positions within the next two months. I'm currently taking the Level 1 CS Program through SuccessCOACHING and really enjoying what I'm learning. 

    Looking forward to connecting with everyone :smile:
    User: "DevKohn "
    DevKohn
    Newcomer

    Hello everyone,

    My name is Devan and I’m currently applying for jobs in the CS industry. I’ve worked in the customer service field for over a decade and I’m ready to take my career to the next level. I’m currently an account manager at a dairy store company. I just completed a program to become a Salesforce Administrator and am now studying to take the exam. I have a genuine passion for helping others and love to see others succeed. I am open to any tips regarding the transition into this field and building my network. Have a great holiday everyone. 

    User: "wgray01"
    wgray01
    Newcomer
    Hello, Carly and everyone here.
    I'm excited to start my journey into the CS world. It can be a scary place for anyone looking to take a turn in their career path. I am thankful that there are resources like GGR out there that can help smooth the path to transition.
    I'm looking forward to learning as much as possible and eventually giving back to the community.
    I look forward to meeting others here and getting to know many in the industry.
    User: "Denise_Mueller"
    Denise_Mueller
    Navigator
    Hello all!  I am a CSM going into my 3rd year.  I'm glad to be a part of the community to both learn and to help others.  For those of you who are former educators, @cdcsm and @erica.hadrick, I am one of you!  After 20 years in education, I have moved on.  Looking forward to getting to know all of you!
    User: "kabhatia"
    kabhatia
    Navigator
    Hi everyone! My name is Kartikey Bhatia and I am a CSM in the Fintech space for 2 years now. I am glad to be a part of this community and looking to upskill myself even more as I learn how best to grow and maximise the customer value :)
    User: "cdcsm"
    cdcsm
    Newcomer
    Hi everyone! My background is education. I am currently an English as a Second Language teacher. In my field of work, I am responsible for coaching and providing onboarding services. I am actively applying to CS positions, connecting with CSM's, joining groups, and I am enrolled in SuccessHacker. I have learned so much over the last couple of months. I am so glad that I came across this resource today. Iook forward to learning more about the responsibilities of csm's.


    User: "blgreenwood25"
    blgreenwood25
    Hi Everyone! I am have a Quality Assurance (specifically in health/wellness programming) in the non-profit world. I love being in a customer-facing role, which has led me to find CSM. I have been applying to CSM roles and so far I've received some rejection letters. 

    I've been debating about taking the CSM certification. 

    Looking forward to connecting with everyone :)
    User: "Kamar Christopher"
    Kamar Christopher
    Newcomer

    Hello Carly and everyone! I’m coming from a Multifamily and hospitality background and have been applying for CSM roles the past month. I am currently considered for an intro interview for one company I applied to and I am of course preparing for it. I love the podcast and hope to network and continue to learn more about the CSM industry.


    User: "erica.hadrick"
    erica.hadrick
    Newcomer
    Hi!
    I'm a teacher looking to transition out of the classroom. I have been applying to CSM positions almost exclusively for the last month, but still waiting an interview. I am trying to upskill and network as much as possible in the interim. 
    User: "HeidiM"
    HeidiM
    Hi there!  I am currently a technology coach and Library Media Specialist in education looking to transition into a CSM role.  I also have a corporate background in customer service so I am thinking those skills will help em out as well.  I would love any tips to make a transition into CS!
    User: "NicNoland"
    NicNoland
    Hey Carly and everybody! My name’s Nic Noland, I’m looking for a remote Jr. CSM role. 

    I’ve worked as a “wears many hats” customer success associate for a year at a series A startup and would love to go deeper in CS.

    I love people and automating/building things with low-code/no code tools :)
    User: "JenWeaver"
    JenWeaver
    Newcomer

    Hi! I'm a customer support specialist working in a hybrid support-success role, and I'm working on building a role for myself in the company I'm in. Looking forward to learning with you all!

    User: "Einat A"
    Einat A
    Navigator

    Hi Carly and everyone!

    I am based in Europe (France), certified CSM with jolt.io and currently applying and interviewing for CSM roles.

    My experience is varied, from customer relations and sales to coaching and mentoring. I was also a semi-professional athlete :-)

    While I get a positive feedback, I haven't gotten an offer yet and I always try to improve myself.

    User: "Cbrdshw"
    Cbrdshw
    Navigator

    Hi Carly! I am currently exploring the CS realm as well as applying to roles. I made it to a second-round interview last week, but I was ultimately not chosen. I am working to articulate my transferable skills as I am transitioning from higher education. I could use any and all tips and tricks for making a successful transition.

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