How deep could dive a csm in his business operation?

Csms good morning!

I was thinking in waste of time or lose of focus due to tries for accelerate a solution to client.

Should I dig?

I know the beautiful answer could be yes, but exist some csms are very good being the middle point, very articulated person and fast in decisions, this performance have already said everything or gaps will be found if a good navigator down more? 

I work in an Accounting Office, probably I will bright my eyes if your answer across the SaaS line. 

If this discussion is not to this space, someone could guide me, I need answer so much, hit the correct community space to me is very important.