GGR Podcast - Jay and Kristi Talk Books

Heather Wendt
Heather Wendt HLAdmin Posts: 249 Gain Grow Retain Staff
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edited September 2022 in GGR Cafe
Hey all!
This week, Kristi Faltorusso joins Jay Nathan to talk about a couple of books they have been reading a couple of books from their shelves to discuss and apply the content to Customer Success leadership.

Listen to the Podcast here

This week, they dive into two books:

Think Again by Adam Grant - a book about reframing how your think about approaching debatable topics in a constructive and productive way.

Setting the Table by Danny Meyer - focused on how to start with service in mind and then build your processes to deliver through the lens of the hospitality industry.

Both books have direct application for CS Leaders in both personal and professional growth.

What books are you reading lately?

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