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2024 Demopalooza Videos are now available!
During the last week of October, GGR invited 17 different vendors to share demos of their product. Bridging the spectrum from CSPs, Engagement Tools, Onboarding, LMSs, Customer Marketing, and VOC, you now have the opportunity to check out these vendors without obligation. Each vendor page shows their 20-40 minute demo and…
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Week in Review - November 8
November 8, 2024 As I sit in front of a window looking at almost 2 foot of snow on the ground with another foot to come before tomorrow, it reminds me that even enjoying a snowy landscape is dependent on good preparation. Without that prep, what is beautiful to look at could become costly. The same is true for customer…
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Week in Review - November 1
November 1, 2024 What an incredible (and incredibly busy!) few months! So many amazing CS-focused events out there, and GGR had a part in a few of them! From our September live event in Austin, TX, to participation in ChurnZero’s Zero-In through a presentation and a happy hour, to the 2nd annual Demopalooza that just ended…
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Week in Review - August 9, 2024
August 9, 2024 Some great things coming up for Gain Grow Retain! 1 Demopalooza and 2 live events in September, upgrades to our Job Board to make connecting to the right job more efficient, a Happy Hour at ChurnZero’s ZERO-IN event in October, and of course our ongoing programming and events. Have you checked out GGR…
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July 26, 2024 Week in Review
July 26, 2024 This last week has been hot here in Colorado. Hoping wherever you are in the world you are staying as cool as possible. GGR also went through a SPAM attack this last week. This was a particularly savvy one that looked to be a combination of human, AI, and bots. If you struggled to log in this past week, just…
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3rd Quarter Introductions
👀 🌝 👀 🌝 New space for the new quarter! Make sure you take a moment to 'meet' your peers and introduce yourself. Whether you are a brand new member or one of the original set, this thread is for everyone to help build an understand of who is in this community space with you! Share a bit about who you are professionally…
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Are You a CS Leader looking to connect with other leaders more effectively?
GGR is here for you! I am excited to announce the launch of a brand new group specifically for those in a leadership position. This closed group requires a request to join (Link) and will be an area that is only accessible and visible to those approved to join, allowing for conversations with a different focus. Connect in…
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Missed this week's Office Hours?
Did you miss this week's Office Hours? Don't worry! We have you covered with a summary of the topic and conversation! Are you prioritizing team enablement this year? Or maybe you are an IC who is trying to figure out how to grow your skills and close some gaps…either way, check out the summary of our conversation with…
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GGR Office Hours Launch Today!
Hi all! Very excited to launch our 2025 Office Hours today! The focus for the first quarter is going to be Team Developement. We are kicking things off with @BernRisley who will share some insights into equipping your teams to face the demands of a changing landscape. The goal is to bring in peer experts who will share…
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Have Insights to Share??
GGR was founded on the idea that the best information and ideas come from you - those that are in the trenches, solving the problems. Each year we reach out to invite you to participate more formally through things like blog posts, hosting Office Hours or a webinar, or any number of creative ways to get your insights out…
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What is your end of year focus?
As we near the close of 2024, let's take a moment to reflect on whether we are in a reactive mode - focused on all the things that have to be done; a proactive mode - looking towards 2025 and planning a new focus, new strategies, or new processes; or a hybrid mode - some combination of both. What advice do you have for…
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4th Quarter Introductions
👀 🌝 👀 🌝 Make sure you take a moment to 'meet' your peers and introduce yourself. Whether you are a brand new member or one of the original set, this thread is for everyone to help build an understand of who is in this community space with you! Share a bit about who you are professionally and/or personally so that others…
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CS Trends Report Insight Gathering
Wanted to share that the survey to participate in the CS Trends Report is open! If you are a CS leader and would like to share how you are planning for 2025, take a moment to click the link below and complete the short survey. Survey Link
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August 23, 2024 - Week in Review
August 23, 2024 School is back in session for many of your families, and that brings the Fall Fun.I always find Fall to be a time of making sure I am cleaning up loose ends, meeting my annual goals for all the projects I started (both personally and professionally!), and gearing up for the start of my favorite two seasons:…
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July 19, 2024 - Week in Review
July 19, 2024 I have been working on some side programs in Higher Logic Vanilla focused on providing upskilling for our customers. This has me thinking about the important role it plays in decreasing Time to Value, increasing adoption and engagement – all of which lead to a decrease in churn. Customer Education isn’t just…
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Staying out of the weeds and in the strategy
We have all been there…suddenly you look up and take a moment only to realize you have been operating too far down in the weeds. What are some of the techniques you are using to prevent this?
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July 5, 2024 Week in Review
July 5, 2024 As the 3rd quarter kicks off, are you remaining proactive or getting caught up in a reactive state? That is something that seems to be more likely in the 2nd half of the year as we get caught up in the day-to-day fires and unexpected priorities. To avoid this, you can try these strategies: Recognize when you…