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August 23, 2024 - Week in Review
August 23, 2024 School is back in session for many of your families, and that brings the Fall Fun.I always find Fall to be a time of making sure I am cleaning up loose ends, meeting my annual goals for all the projects I started (both personally and professionally!), and gearing up for the start of my favorite two seasons:…
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Week in Review - August 9, 2024
August 9, 2024 Some great things coming up for Gain Grow Retain! 1 Demopalooza and 2 live events in September, upgrades to our Job Board to make connecting to the right job more efficient, a Happy Hour at ChurnZero’s ZERO-IN event in October, and of course our ongoing programming and events. Have you checked out GGR…
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July 26, 2024 Week in Review
July 26, 2024 This last week has been hot here in Colorado. Hoping wherever you are in the world you are staying as cool as possible. GGR also went through a SPAM attack this last week. This was a particularly savvy one that looked to be a combination of human, AI, and bots. If you struggled to log in this past week, just…
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3rd Quarter Introductions
👀 🌝 👀 🌝 New space for the new quarter! Make sure you take a moment to 'meet' your peers and introduce yourself. Whether you are a brand new member or one of the original set, this thread is for everyone to help build an understand of who is in this community space with you! Share a bit about who you are professionally…
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Are You a CS Leader looking to connect with other leaders more effectively?
GGR is here for you! I am excited to announce the launch of a brand new group specifically for those in a leadership position. This closed group requires a request to join (Link) and will be an area that is only accessible and visible to those approved to join, allowing for conversations with a different focus. Connect in…
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July 19, 2024 - Week in Review
July 19, 2024 I have been working on some side programs in Higher Logic Vanilla focused on providing upskilling for our customers. This has me thinking about the important role it plays in decreasing Time to Value, increasing adoption and engagement – all of which lead to a decrease in churn. Customer Education isn’t just…
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Staying out of the weeds and in the strategy
We have all been there…suddenly you look up and take a moment only to realize you have been operating too far down in the weeds. What are some of the techniques you are using to prevent this?
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July 5, 2024 Week in Review
July 5, 2024 As the 3rd quarter kicks off, are you remaining proactive or getting caught up in a reactive state? That is something that seems to be more likely in the 2nd half of the year as we get caught up in the day-to-day fires and unexpected priorities. To avoid this, you can try these strategies: Recognize when you…
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2nd Quarter 2024 Introductions
🔉💥🔉💥🔉💥🔉💥 New space for the new quarter! Make sure you take a moment to 'meet' your peers and introduce yourself. Whether you are a brand new member or one of the original set, this thread is for everyone to help build an understand of who is in this community space with you! Share a bit about who you are professionally…
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2024 Customer Success Leadership Study Invitation
ChurnZero is inviting you to join the 2024 Customer Success Leadership Study, the largest and most definitive study of the customer success field. Now in its fifth year, our annual survey is open now and takes just 6 minutes to complete. By sharing your experience of CS budgets, teams, goals, tech stacks and trends in…
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June 21, 2024 - Week in Review
June 21, 2024 I am finding myself getting caught up in the micro-lens view this week. It can be easy to focus at the tactical level and neglect the more macro-focused lens of strategy. Often times this occurs when I am feeling like there is so much to do and I lack a clear focus…almost a coping mechanism…I can move the…
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June 14, 2024 - Week in Review
June 14, 2024 The middle of June right now, and my focus is almost entirely on how do you ensure your customers are stepping fully into all that your product has to offer? I know that there are a number of ways to do this, but not one of them compares to the way a customer community fills gaps and increases adoption. While…
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GGR Job Board
Just wanted to remind everyone that GGR has a 3rd party Job Board. We have companies coming in and posting roles as well as reviewing profiles that appear to be a match for open roles. If you haven't already gone in and created a profile, I would encourage you to do so. We are gearing up to launch some pretty awesome…
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A Fresh Invitation to Write a Blog for GGR
Hi everyone, Heather and I revamped our Blog Hosting Instructions for 2024 a little while ago. We invite you to review them and consider contributing to the wealth of information we already have. Sharing your experience and skills with a large CS audience can increase your industry profile, helping you build your personal…
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June 7, 2024 - Week in Review
June 7, 2024 Last week I kicked off the Week in Review talking about the importance of celebrating milestones. This week I wanted to give our GGR community a space to share with each other. When things are going well, taking a moment to reflect on the good things feels unnecessary (don’t we already feel good about life??)…