Scaled CS is a hot topic as companies are scrambling to maintain a high level customer experience with resources that are more limited than ever. This week, Nicole Saunders spends some time with @Jeff…
Tune in this week as Tessa Thorburn joins Jay to continue the conversation about scaling CS. Definition of CS Driving the most impact and realizing the most outcomes in the most effiecient way possibl…
This week, @Mike Sasaki joins @Jay Nathan to continue the conversation about scaled CS. In this episode, Mike shares his experience with great examples and practicial tips that have helped him scale m…
This week, @DillonYoung, Leader of CS at Maxell joins @Jeff Breunsbach to talk about leading through change. Here are some highlights: Prep before action when changes to priorities happen - need to un…
This week Jeff Kushmerek, Found and CEO of Infinite Renewals joins Jeff B. to talk about a critical part of the customer journey: Implementation. Unlike many part of the journey, implementation is not…
This week, Sandy Yu joins Jeff to talk about the importance of priority setting, especially when there are multiple priorities competing for attention. She helps organize the process of identifying th…
The discussion this week between Jay Nathan and Daphne Lopes revolves around the concept of scaling customer success, with a focus on the importance of specialization and intervention to ensure custom…
This week, Jeff takes a look at how CS teams have iterated over the years and then focuses on the most recent additions: Scaled Program Manager - stitches together digital experiences to come up with …
Two things have become clear about 2023: Relationships will be critical for ARR You are going to be asked to scale these relationships Jeff takes (under) 10 minutes to walk through why relationship sc…
This week we had @chrisdishman join the Gain Grow Retain podcast to talk about Scaling CS. A big question in this area is "How do you drive measurable results in an efficient and automated way?" Using…
