NPS Survey - Should it have more than one question?
Hey ya'll,
I would love to hear your opinion on NPS survey. If one adds more questions to the survey besides 'would you recommend us to someone else?' does that still considered to be an NPS rating?
Do you think adding more questions will affect the response rate?
How would you suggest getting more data out of low-rating responders?
Thanks in advance
I would love to hear your opinion on NPS survey. If one adds more questions to the survey besides 'would you recommend us to someone else?' does that still considered to be an NPS rating?
Do you think adding more questions will affect the response rate?
How would you suggest getting more data out of low-rating responders?
Thanks in advance