Customer success strategy for agencies

emilyabramson
Member Posts: 4




Hi all! I'm new to the GGR community, and I'm happy to be here! I work for a small consultancy that specializes in building + maintaining a data stack for clients. With a background in SaaS customer success, I've been working on outlining a formal client success plan for the company as we continue to scale.
I'm wondering if anyone here works in the agency // consultancy space, and has any tips for building out CS practices. I've run into some unique challenges and most of the resources I've found online are geared towards SaaS // product based CS orgs.
Thanks in advance!
I'm wondering if anyone here works in the agency // consultancy space, and has any tips for building out CS practices. I've run into some unique challenges and most of the resources I've found online are geared towards SaaS // product based CS orgs.
Thanks in advance!
1
Comments
-
Hi Emily, welcome to the community. I am a CSM in hardware, so I went through the same thing you are going through with trying to build practices around little to no data.
1 -
Hi Emily,
Welcome! The great news is that CS is growing to serve more than just Saas. The not-as-great news is a lot of the resources available still focus on Saas platforms. I am working to stand-up a CS function for our on-premise SMB customers and have had the same struggle. If I come across anything valuable, I will pass it along.
0 -
Thanks @Amanda Watson and @ashley_martin! Ashley, I'll reach out to you, and I'll be sure to post any insights I have here. Appreciate the community!
1 -
Hi Emily & welcome. Sounds like you're in a pretty unique marketplace. I'd be curious to know more about how the services your company provides are sold, delivered and currently maintained. Feel free to connect with me on LinkedIn (link in signature)1
-
Thanks @kmulhalljr! I'll send you a linkedin request now0
Categories
- All Categories
- 150 CS Conversations
- 958 CS Operations Conversations
- CS Org Conversations
- 183 CS Technology
- 616 Customer Journey
- 266 Digital CS (Engagement Programs)
- 31 Industry Insights
- 203 Metrics & Analytics
- 148 Value Realization
- 189 Strategy & Planning
- 13 Future Customer Success Professionals
- 122 GGR Cafe
- 7 Supporters of Gain Grow Retain
- 1 Gain Supporters
- 2 Higher Logic Vanilla
- 1 Totango
- 2 Grow Supporters
- 2 Catalyst
- 1 ChurnZero
- 4 Retain Supporters
- 1 Northpass
- Interested in Supporting Gain Grow Retain?
- Contact Us
- 17 Welcome to the Community
- 157 Job Board
- 173 Customer Success Leadership Community
- 176 Job Board Community