Hi All,
Just wondering if anyone has got any insights or experience on how ChatGPT can be used for supporting customers for a SaaS product.
Many thanks in advance.
Mona
Hi @Monae - I don't know what your SaaS product does. But here are several scenarios:
Thanks.
Javed
@Monae, I recently joined Silverfort and part of what attracted me to the company is their innovation, which included trying out new ways to leverage ChatGPT. This article outlines some of things that we have experimented with. Given we saw 70% time savings in being able to create blog posts, I'd love to dive into how we can create better documentation and more content, especially if/when we launch a community. I'm also intrigued to learn more about leveraging it for better competitive intel.
I would plan to build into every helpdesk. I see the potential to solve a huge percentage of issues before a case is created. I also see it as a key part of all digital or tech touch CSM programs.