Hi everyone,
My name is Frank Reed.
I have been in sales and marketing roles for my entire career. I joined here at the urging of a colleague because I want to transition to customer success.
Why? I want to use my skills differently than pure sales requires. I have managed account bases (a primitive form of CS, perhaps?) from the sales side. I have sold SaaS solutions and watched how CS is executed in several models. I have seen the good, the bad, and the ugly of sales and the handoff to CS. I have experienced more than enough to know that now is the time to make a move.
All that said, I am looking to have conversations with CS pros so I can learn from you and explore this shift I am committed to making in my career.
Any insights or recommendations would be greatly appreciated. Also, if there are recommendations to help in this community, I am open to all.
I can be reached by mobile at 919.612.4760 or by email frank@frankareed.com
Thanks for any help/support you could provide.
Frank Reed
