Frank Reed Introduction

frankreed

Hi everyone,

My name is Frank Reed.

I have been in sales and marketing roles for my entire career. I joined here at the urging of a colleague because I want to transition to customer success.

Why? I want to use my skills differently than pure sales requires. I have managed account bases (a primitive form of CS, perhaps?) from the sales side. I have sold SaaS solutions and watched how CS is executed in several models. I have seen the good, the bad, and the ugly of sales and the handoff to CS. I have experienced more than enough to know that now is the time to make a move.

All that said, I am looking to have conversations with CS pros so I can learn from you and explore this shift I am committed to making in my career.

Any insights or recommendations would be greatly appreciated. Also, if there are recommendations to help in this community, I am open to all.

I can be reached by mobile at 919.612.4760 or by email frank@frankareed.com

Thanks for any help/support you could provide.

Frank Reed

Natalie Challier

Welcome to GGR, Frank! If you haven't already, I'm sure you'll find lots of friendly CS folks open to discussion during your transition. I would suggest doing a quick search in the discussion forums, as I am sure the topic for CS resources has been posted in the past. Happy hunting!

Marc Phillips

Welcome Frank, good to see more 919 folks in the community!