Welcome to the most impactful customer success community for B2B SaaS leaders
Where does talent acquisition really happen for Customer Success? Because it does not feel like it is happening on LinkedIn. I have spent months applying to Senior CSM and CX leadership roles, and the pattern is hard to ignore. Postings that sit open for weeks with hundreds of applicants and no movement. Listings that look…
Hello all. Happy to be here- I am a software implementation specialist for restaurants. I work closely with owners and managers as they transition to a new POS- I am their point of contact for training, learning, and making customized changes that fit their particular operation in the early staging of adopting a new…
Hello everyone! I am currently trying to make the transition from non saas consulting background into the world of customer success in saas. Through out my professional journey I have strongly advocated development of skills tha are industry agnostic and can help you to pivot your career path when necessary, and have…
Hello fellow future CS professionals 👋 I just joined Gain Grow Retain, and like you, am seeking to pivot careers. My background is predominantly digital marketing, with some experience in event coordination & a dash of customer success. I'm actively looking for new roles, but am running into the challenge of lack of…
So I have to ask a very important question. A little backstory, I make it to the final round of interviews almost every time only to be rejected because I "lack the qualifications for success", or because "another candidate has the experience we were looking for". The question I ask is, how does a rejected candidate…
Hey all, I am currently working as a Manager of Clients and looking to shift to a Customer Success Role, I need a mentor who can guide me through this process. Anyone here who can take some time and help me build my profile? I won't take more than 1-2 sessions.
Happy new year everyone! My name is Justin Bogard, and I've just joined the community - excited to be here and learn from all of you. If there's ever a way I can help any of you, please don't hesitate to reach out. A bit of background on me: - Aerospace engineer by education w/ 10+ years of serving clients in multiple…
I would love advice and guidance for an internal move. I have been with my company for two years. I started as a CSI analyst and am currently a Technical Support Engineer. I have a diverse background in Customer Service, Training, Information Technology, Human Resources, Sales and Cybersecurity. I've utilized both external…
Hello Everyone, I know some people who are wanting to break into the space and/or switch jobs. Do you know of headhunters specifically for Customer Success?
I'm looking to transition from Financial Control and am seeking a customer success coach who can help me repackage. Can anyone recommend a coach? My finance roles have been in operations with lots of process improvement projects so I definitely have transferable skills. Plus I've worked across a range of sectors Health…
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