Hello everyone! I am currently trying to make the transition from non saas consulting background into the world of customer success in saas. Through out my professional journey I have strongly advocated development of skills tha are industry agnostic and can help you to pivot your career path when necessary, and have…
Hello fellow future CS professionals 👋 I just joined Gain Grow Retain, and like you, am seeking to pivot careers. My background is predominantly digital marketing, with some experience in event coordination & a dash of customer success. I'm actively looking for new roles, but am running into the challenge of lack of…
So I have to ask a very important question. A little backstory, I make it to the final round of interviews almost every time only to be rejected because I "lack the qualifications for success", or because "another candidate has the experience we were looking for". The question I ask is, how does a rejected candidate…
Hey all, I am currently working as a Manager of Clients and looking to shift to a Customer Success Role, I need a mentor who can guide me through this process. Anyone here who can take some time and help me build my profile? I won't take more than 1-2 sessions.
Happy new year everyone! My name is Justin Bogard, and I've just joined the community - excited to be here and learn from all of you. If there's ever a way I can help any of you, please don't hesitate to reach out. A bit of background on me: - Aerospace engineer by education w/ 10+ years of serving clients in multiple…
I would love advice and guidance for an internal move. I have been with my company for two years. I started as a CSI analyst and am currently a Technical Support Engineer. I have a diverse background in Customer Service, Training, Information Technology, Human Resources, Sales and Cybersecurity. I've utilized both external…
Hello Everyone, I know some people who are wanting to break into the space and/or switch jobs. Do you know of headhunters specifically for Customer Success?
I'm looking to transition from Financial Control and am seeking a customer success coach who can help me repackage. Can anyone recommend a coach? My finance roles have been in operations with lots of process improvement projects so I definitely have transferable skills. Plus I've worked across a range of sectors Health…
I would like to talk about referrals! As a CSM on the job hunt I am told that my best chance at scoring an interview is through a referral, but how do I go about doing that? Who do you ask? Where do you look? HOW do you ask?? Having been on the networking game for some time now I am still finding myself struggling with not…
Hi There, I just started in CSM; my team asked me to transfer from Talent & Culture to CSM. There was no plan or anything deep-dived into things. However, I miss some guidelines or best practises, and I am looking for someone to help me; I bought two csm books to read. I am living in the Netherlands and working for…
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