GGR Podcast - Strategic, Tactical, Operational
Options
Heather Wendt
HLAdmin, Member Posts: 286 Gain Grow Retain Staff
in GGR Cafe
Damien Howley of Whip Around joins the team this week in a discussion that focuses on customer stakeholders.
While having a single-point of contact with a customer is known to be a potential point of failure, Damien takes things even further, outlining the need for multi-threading in relationship building.
This allows:
- better converstions based on common languages
- deeper insights into customer needs from a variety of lenses
- for more valuable conversations beyond just product
- your company to have a market advantage
- CSMs to move into a more strategic role with increased knowledge
Segmentation done well is a must in order to identify stakeholders who will add to the value.
Watch the Podcast
What needs to happen in order to identify stakeholders and prepare CSMs for the move into multi-threaded relationships?
Tagged:
0
Leave a Comment
Categories
- All Categories
- 179 GGR Information
- 154 GGR Cafe
- 19 Welcome to the Community
- 6 Badge and Rank Program
- 187 Specialized Groups
- 17 Future Customer Success Professionals
- 771 CS Conversations
- 189 CS Conversations
- 32 CS Operations Conversations
- 270 CS Org Conversations
- 29 Industry Insights
- 192 Strategy & Planning
- 59 Customer Journey
- 717 Technology and Metrics
- 278 Digital CS (Engagement Programs)
- 201 CS Technology
- 238 Metrics & Analytics
- 17 Value Realization