CS KPI Bechmarks- What are your teams goals?
Navigator 
Hi all,
I'm looking at our goals for 2024 and trying to find some common KPIs for teams. For example, we've historically set a goal for 105% NRR for mid-market and SMB segments. That's pretty much the only one we have.
What are some other benchmark leading indicators you all are tracking for your teams?
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- NPS (even though it's not directly CS related)
- Product Adoption
- Customer advocacy (case studies, reference calls, speaking opportunities, ect)
- CSQL's (Customer Success Qualified Leads)
- Highest level of penetration (are we only talking with tactical/operational or are we engaged with execs)
Navigator
We've also included many of what was already mentioned above but also have added:
Navigator
CSM Qualified leads - sales will need to close the deal to count, you can have X per quarter. One thing I suggest is that the team can calculate their KPI's on their own, it should be simple yet powerful.
Contributor 
We have used various versions of:
NRR (net rev retention)
Renewal revenue rate
Account Health
Account profitability
Attach rate (cross-selling)
NRR (PS and Eng onboarding/implementation/plus custom features),
Client/Tenant Engagement Status
ARR (Entire Company)
Implementation Milestone Met (Sign, LAB, UAT, PROD, or T&M per Orig Est.)
Weekly Client Escalation (Internal, RED/YELLOW, # of Escalations per period/Month/Qtr)
Customer Service Issues (Severity of Issues/Downtime/Feature Outage/...)
Misc (Internal escalation or concerns via Sales, Bus Dev, Client)