Welcome to 2024, a letter from the CEO

Heather Wendt

Since the beginning, the foundation of Gain Grow Retain has been centered on connecting people, knowledge and ideas to advance the state of customer success.

My name is Rob Wenger, and as CEO of Higher Logic, I want to acknowledge the remarkable success of Gain Grow Retain and extend my sincere appreciation to Jay Nathan and Jeff Breunsbach as they transition from Higher Logic and GGR leadership. Their vision in creating a community of customer success leaders started in 2020 and has grown to nearly 12k members—a milestone worth celebrating. We appreciate everything they’ve done and look forward to their continued insights as part of the customer success community.

As we start a new year and new chapter of GGR, our mission remains steadfast. We are dedicated to bringing together customer success leaders and experts to share their insights and experiences with this community. Through initiatives like CS Leadership Office Hours (which kick off today, January 11), the blogs written by many of you, and the webinars hosted by our partners, we want to amplify the voices and stories of those doing the work and leading the way.

Our goal is to make it easier for you to meet, interact, and build stronger relationships with your peers through the Vanilla by Higher Logic platform that GGR is built on. We look forward to continuing to introduce new features, like the job board we launched last year, and technology to the community.

So, what’s to come? More events. More resources. More opportunities for discussion and connection. More expert knowledge and new ideas. GGR is more than just an online community; it has become a movement, and we are excited about the opportunity to continue being a space for collaborative impact.

       -  Rob Wenger, CEO of Higher Logic

Pam Micznik

Grateful that Higher Logic will continue to promote this incredibly important organization.

We are in great hands with @Heather Wendt at the helm.

THANK YOU, Rob Wenger.