Biggest pain points

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AnthonyEm
AnthonyEm Member Posts: 2 Newcomer

What are the biggest business pain points for you at the moment as saas companies?

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  • Diane Gordon
    Diane Gordon Member, CS Leader Posts: 6 Contributor
    First Comment First Anniversary 2023 Success Network - Supporter Photogenic
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    Always always always gross retention

  • llitton
    llitton Member, CS Leader Posts: 10 Navigator
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    Yep - as Diane said, retention is always first and foremost on our minds. Specifically, ensuring people are finding value (and why they're not) so that we can keep aligning products.

    As we grow, scaling internal infrastructure to handle increased demand while ensuring that customers don't feel like they're getting less performance, reliability, or attention.