Biggest pain points
What are the biggest business pain points for you at the moment as saas companies?
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Always always always gross retention
What are the biggest business pain points for you at the moment as saas companies?
Always always always gross retention
Yep - as Diane said, retention is always first and foremost on our minds. Specifically, ensuring people are finding value (and why they're not) so that we can keep aligning products.
As we grow, scaling internal infrastructure to handle increased demand while ensuring that customers don't feel like they're getting less performance, reliability, or attention.