Biggest pain points
AnthonyEm
Member Posts: 2
What are the biggest business pain points for you at the moment as saas companies?
0
Comments
-
Always always always gross retention
0 -
Yep - as Diane said, retention is always first and foremost on our minds. Specifically, ensuring people are finding value (and why they're not) so that we can keep aligning products.
As we grow, scaling internal infrastructure to handle increased demand while ensuring that customers don't feel like they're getting less performance, reliability, or attention.
1
Categories
- All Categories
- 2024 Demopalooza Videos
- 197 GGR Information
- 172 GGR Cafe
- 19 Welcome to the Community
- 6 Badge and Rank Program
- 195 Specialized Groups
- 27 Future Customer Success Professionals
- 808 CS Conversations
- 200 CS Conversations
- 34 CS Operations Conversations
- 273 CS Org Conversations
- 32 Industry Insights
- 197 Strategy & Planning
- 72 Customer Journey
- 716 Technology and Metrics
- 275 Digital CS (Engagement Programs)
- 204 CS Technology
- 237 Metrics & Analytics
- 17 Value Realization