TLC - As a CSM, what value does your unique knowledge bring in the eyes of your customers?

Implementing, learning, and obtaining value from your solution is a novel experience, meaning customers face a lot of uncertainty along the way. You, however, have the experience deploying your solution many times with many different customers.

As a result, you know what works and what doesn’t, and you can reduce their uncertainty. If you had to put a dollar value on that knowledge, how much do you think customers would be willing to pay? How many would buy?

Is this a potential source of revenue? What could you do to find out for certain?

Share your thoughts below.”