AI Voice & Text Agents in Customer Success – Thoughts?

himanshu
himanshu Member, CS Leader Posts: 6 Navigator
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Customer success is evolving fast. With AI voice and text agents becoming more accessible, I’m curious:

  • Where do you see the biggest adoption challenges?
  • What use cases would actually make an impact for your team?
  • Are there areas where automation could reduce friction but still feel human?

Some teams use AI to handle repetitive queries, onboard new customers, or escalate issues faster, but what’s been your experience?

Would love to hear real-world insights on how (or if) AI-driven agents could fit into your CS strategy.

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